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Technical Support

If you need support outside of program hours, please contact the tech support at

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Event Support' and one of our team members will be online to help. 


For the best portal-experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.​

If you are having trouble accessing the portal:​

  • Check that is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc. 

  • Use a personal device rather than a work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the event team for support at, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.


Navigate around the portal using the vertical menu bar on your left. This will give you access to:​​​

  • Virtual Lobby: View and enter sessions here. Each session will appear on the day of that session.​​

  • ​​My Profile: Set up your profile before the conference has started.

  • My Agenda: You can plan your day with the Agenda tab.

  • Best Papers: View the Best Paper in each Track 

  • Proceedings: View the full conference proceedings 

  • Partners: Visit ANZMAC partner booths to learn more 

  • ANZMAC: Visit ANZMAC website for more information 

  • Tech Support: If you have any technical issues, please read our Tech Support page and get in touch with the event support.

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In the Virtual Lobby, you will see the different tabs for each day. There will be a red 'live' button that will appear once a session is live so you can see what is currently happening. 

  • The session times will automatically change to your timezone.

  • You will be able to enter the session at the session start time.

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When you enter the session, you will see a chat tab on the right-hand side.


Please ask questions to the presenters here.

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Update your profile information by clicking 'Edit' on the right. Remember to click 'Done' when you are finished to save your changes.

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​This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or 'find people to chat' to start a new message chain. You will be able to send messages to delegates who are offline: they will see the message once they log in. 

If at any stage you are having technical difficulties, click on the ‘Inbox’ at the top of the page.


In the search bar type in ‘Event Support’ and members of our events team will appear. Feel free to message them for any questions you have.


For other major issues, feel free to email the events team at

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There may be times throughout the day where the event team will send you notifications. This will have a ping sound and will appear on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start. 

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